Assist Help

VCE ASSIST Local Administrator

Users should contact their Local Administrator as the first tier support in resolving any issue or request. Users may access the Local Administrator listing from the HELP tab on the Assist home page.

Army Enterprise Service Management Platform (AESMP)

There are two (2) ways to Contact the AESMP. If the issue is URGENT, calling AESMP is recommended.

  1. Phone: 1-866-335-2769 (ARMY),# Options 1 (Unclassified Systems and Services) and 3 (Procurement Systems).
  2. Web: https://www.aesmp.army.mil/ - CAC required - look for VCE under Procurement Systems.

NOTE: Identify the Business Service as VCE

Please be prepared to provide the following:
  • ASSIST Source Selection Name
  • Program Name
  • Solicitation Number

Users should not provide any additional information than what is noted above.