Assist Help

VCE ASSIST Local Administrator

Users should contact their Local Administrator as the first tier support in resolving any issue or request. Users may access the Local Administrator listing from the HELP tab on the Assist home page.

Army Enterprise Service Desk (AESD)

There are three (3) ways to Contact the AESD. If the issue is URGENT, calling AESD is recommended.

  1. Phone: 1-866-335-2769 (ARMY), # Option 7
  2. Web: https://aesd-w.army.mil/ (You must have an AESD CRM account in order to submit an online AESD ticket. Call or Email AESD if you do not have access.)
  3. Email: mailto://usarmy.belvoir.usamc.mbx.procurement-aesd-w-support@mail.mil (You must use a .mil address when emailing the AESD.)
Please be prepared to provide the following:
  • ASSIST Source Selection Name
  • Program Name
  • Solicitation Number

Users should not provide any additional information than what is noted above.